- Strive to ask participants to redo an action differently or better rather than just telling them whether or how it could have been different.
- Try to shorten the feedback loop and achieve correction as quickly as possible after an action that requires intervention.
- Always maintain a teaching mentality and focus on the solution (“cut more sharply to the basket”) rather than the problem (“your cut wasn’t sharp”).
- Seek opportunities to correct privately. When you correct publicly, make it clear that it’s a common error, then make sure to correct, not critique, by asking all participants to repeat the action.
Solutions are wNot explaining, well, it’s about going beyond the explaining. Catch them doing it right. Then repeat and repeat.
